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Piries Hotel Edinburgh

Privacy Policy

Privacy Policy


About this policy

Splendid Hospitality Group is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website www.splendidhospitality.co.uk or any of our hotels within the site
  • you make a booking via our websites or check into a hotel.
  • you make enquiries on our websites.
  • someone is interested in working with us.


Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.


Who are we?

Splendid Hospitality Group LLP and Supreme Hotels LLP (together “Splendid Hospitality Group”) is one of the UK’s fastest growing independently owned hotel groups. 

Our registered address is Haydon House, 2906 Joel Street, Pinner, Middlesex, HA5 2PY.


How do we collect information from you?

Where your stay is within a hotel operated under a franchise agreement with a hotel brand, your data will also be collected by the hotel brand e.g InterContinental Hotels, Hilton, Accor.

Data is collected during the booking process either via a brand booking engine or independent third party booking engine provider such as Booking Button or ihotelier.

We collect information from you:

  • when you make a booking or check into a hotel.
  • make an enquiry.
  • when you sign up to marketing emails.
  • when you submit a CV via our SHG website.


What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information, so we can fulfil your booking request.

  • When you make a booking:

Splendid Hospitality Group collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation)
  • home or work address
  • billing information taken for deposits, ticketing, or holding credit card information for
  • use in the case of no-shows (where applicable)
  • Passport details (where applicable)
  • telephone number
  • company name
  • Collection of sensitive personal data – children, dietary preferences, accessibility, etc
  • marketing preferences (whether you opt-in or opt-out)


  • When you access our wifi:

When you access our complimentary wifi Splendid Hospitality Group will not need to take or retain any personal email data from you.

  • Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood). We will not take or use your IP address when you visit our independent web-sites.

  • Careers:

You may submit your CV if you’re interested in working for us to careers@splendidhospitality.co.uk 
​​​​​​​This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records or you wish to update us on any of your personal information at customer_privacy@splendidhospitality.co.uk.


How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, check you into a hotel, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Send you service emails (booking confirmation).
  • Send you post stay guest questionnaires to improve our service.
  • Send marketing communications if you have opted in to receive them around the interests you have specified with us.

    Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example, service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. We have ensured that all third party suppliers that may handle your data are compliant with GDPR legislation and we constantly review the mechanisms around how they handle your date.

You may choose to restrict the collection or use of your personal information at any point.  Please refer to the Your Choices section of this Privacy Policy for details.


How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.


Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.


Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at customer_privacy@splendidhospitality.co.uk.

You have a right to request a copy of the personal information that Splendid Hospitality Group holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email at customer_privacy@splendidhospitality.co.uk.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.


Changes to this statement

Splendid Hospitality Group will occasionally update this Privacy Policy to reflect company and customer feedback. Splendid Hospitality Group encourages you to periodically review this statement to be informed of how weare protecting your information. This policy was last updated in April 2018.


Contact Information                                                                      

Splendid Hospitality Group welcomes your comments regarding this Privacy Policy. If you believe that Splendid Hospitality Group has not adhered to this Privacy Policy, please contact at customer_privacy@splendidhospitality.co.uk.

We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.


CONTACT US
Piries Hotel Reviews

Ben,

Lanark

We were two couples heading through to Edinburgh for a Xmas night out. We booked the Piries garden flat through 'itison'. What a lovely large flat with two huge bedrooms, sitting room with dining area, well fitted kitchen, large bathroom & a little walled garden for sole use of the flats occupants. The beds were comfy & spotless. The flat was cosy & warm. We were also given a breakfast hamper & complimentary wine & chocolate.

The staff were friendly & helpful. It was a great stay & we regretted not booking for two nights. We will definitely be back!


Billy,

Nottingham

We loved our stay here. Friendly staff and the hugest room I've ever seen. Clean tidy and so close to everything you need. We didn't get to sample the breakfast but it smelt amazing. We would definitely recommend. Thank you for a lovely stay. We will be back.


David,

Glasgow

Room lovely and clean, decoration very good and comfortable, bed very comfortable too.

Housekeeping staff very friendly and very good workers.

Excellent location, very good restaurants and choice of bars, all within easy walking distance.

Very close to regular public transport, trains, trams and buses into town.


Ian,

Newport

Fantastic staff they suggested on places to go and where too go. Great room for the price. great location as there is a bus station tram and train station which is around the corner and its great if you are coming there from the airport.


Kenny Cook,

Atlanta

My Stay Was Great!

I loved my two night stay at the Piries Hotel! I found the staff to be friendly and helpful. My room was more comfortable than any of the other three hotels I stayed in during my week long vacation in England and Scotland.


Sandra M,

Italy

The Piries Hotel was a beautiful, clean hotel in a gorgeous old building in a very central area of Edinburgh, a five-minute walk to Haymarket station with 24-hour convenience stores and restaurants and pubs all around it. It had every modern day amenity you could want, a restaurant, very cheap internet access, and a very accomodating staff. I have a family of four with two very young children and our room was extremely large and roomy, a very welcome break from the smaller rooms we've had to stay in throughout Europe! I highly recommend this hotel to anyone staying in Edinburgh! (I have to note though, there are no elevators only stairs. The stairs and foyers around them are very spacious however, and the reception staff offer to keep your strollers downstairs for you so you don't have to lug them up and down every time you need them.)


Stewart,

Blackpool

We what can I say about our surprise at the Piries hotel. With booking this cheap get away short break from our local travel firm Coop travel we were not expecting this delightful hotel so near the Haymarket train station. The rooms were massive and had all you needed and where very clean. The continental breakfast was in excellent with a good choice of food and drink. The where great throughout our visit. We will certainly be returning.


Larry,

Oklahoma

The Piries is in an Edwardian townhouse complex. It has been remodeled and refurbished so that it is very comfortable.

However, the best thing about the Piries is the people: The staff were all friendly and tried their best to make us comfortable.

The location is also great. It is not really in an upscale part of town, but it is only a couple of blocks to HayMarket Train Station. The trains, of course, are great, so you can take a day trip to Glasgow, for example. However, it is also a stop for a variety of buses, both in town and direct to the airport.

The prices are reasonable for Edinburgh, too.

The next time we go to Edinburgh we will definitely stay here.


Dandrewk,

California

This was the best lodging of our European vacation. Very reasonable prices, and the rooms were modern, clean, comfortable, very quiet and plenty roomy enough for us. The staff was very helpful and courteous. The hotel is a little bit away from town center... but still walkable from the central train station. Plenty of nearby bus routes.


Dramady,

Texas

We booked this hotel based on reviews here on trip advisor. We were met by a wonderfully friendly reception desk worker and were told we were upgraded to an executive suite. Through no fault of theirs but my misunderstanding of single/double rooms, we were given a room with one double bed. We were assured that the fold out couch made a comfortable bed and they were right! (I still can't believe it, but it's true!)

The shower was powerful and luxurious and while the people in the rooms near ours were loud, that wasn't the hotel's fault. Every employee we interacted with was wonderfully polite and overall, it was a great stay.

Thanks, Piries!


Michael,

Nice hotel, ideal for the 3 nights I stayed there. Room was clean and comfortable. The hotel has a strong WiFi signal. The continental buffet breakfast was nice, with a range of cereals, toast and coffee, all self-service. Although not centrally located, the Haymarket railway station and bus stop were across the road, as was the tram service and run so frequently, something like between every 5-10 minutes and all transport goes directly into the town. If willing to walk, Edinburgh town is around 10 minutes walk from the hotel. Waverley Bridge has a tourist centre and tickets for any attraction can be purchased there. Overall, I was happy with everything and the service that the hotel provided.


63fellowtraveller,

Edinburgh

I recently stayed at the Piries for a short stay with my Partner over the festive season. i have taken time out to write this review due to the high quality of service provided and attention to detail in the management and presentation of both the room we were allocated and the substantial continental breakfast we were provided each morning.

Nothing was too much for the staff who treated us with dignity for the duration of our stay and were on hand whenever we needed them.

The room was clean and fresh, the staff were professional and the breakfast was the ideal start for a day shopping and socialising in Edinburgh.The hotels location at the edge of the city centre is also a bonus as most city centre attractions are only a short distance away. A taxi is on hand for guests at all times for longer journeys.

I would have no hesitation in reccomending this hotel to others and look forward to returning next year.


Jonathan S,

Malta

I was there with my friends the last weekend. We hired an Executive room for 3 (Bed basis only - no breakfast). The room was very good, very big, nice & comfortable. Even the bathroom was very big being a hotel's room. The staff was very helpful indicating places to visit & calling for taxis. It is also a 10minute walk from Princes Str. I would definitely recommend this hotel.


Justanotherkenny,

Portugal

This was my first visit to Edinburgh, wasn't sure of the Hotel that I booked, but still decided to take a chance. It's very good value for Money (Guess I got a special price because I stayed for 5 nights) ..Rooms are good nicely maintained, Breakfast was Good as well. But the One thing that stands out and deserves a standing ovation is the service !!

The service of this Hotel is EXCELLENT !! This is a service based industry, and no matter how many Stars a Hotel has, it all comes down to one basic factor, Service, and how the guest is treated !!!

While the entire staff of the hotel were always helpful, I would like to specially mention and congratulate, *****Anna, Natalie, Simone, Lena, & Katalin**** for doing everything to make my stay at Piries Hotel comfortable. Hats off them !!!

Piries Hotel will definitely be my hotel of choice if I ever had to visit Edinburgh again, Thanks to the staff ...Keep up the Good work Folks !!


Fleurtje_11,

Breda

I loved the Piries hotel. Excellent housekeeping, great comfortable beds and very nice employees that are always willing to help. The rooms are small but very clean and it's only a 15 minute walk to princess street and a 25 minute walk to Edinburgh castle. I was a little bit scared off by the bad reviews but I'm glad i got to experience this hotel for myself. The next time I'm visiting Edinburgh I'm definitely booking this hotel.


Cynthia B,

Edinburgh

We stayed at the Piries Hotel for 2 nights between August 31st and September 2nd. We had a wonderful experience. The location is not far away from the city centre. About 1h from the Royal Yacht Britannia by walk and 20 minutes from the Edinburgh Castle and the Scott Monument. When we arrived at the hotel, we were welcomed by an employee. Our room was on the 2nd floor and it was perfect (note that there isn't any elevator). It looked exactly the same as the pictures we saw, the TV worked properly, there was a nice large shower with a hair dryer and plenty of light. We had booked with CAA and the price was perfect for the experience we had. The breakfast was included with our stay. It was continental but included many stuff: toast, croissant, pastries, fresh fruits, cold meat, cheese, coffee, juice, yogurt and cereals. Lastly, the hotel has many deals with close by restaurants so you might ask the reception desk. We would also recommend La Brushetta restaurant. We had a wonderful experience there also.


Ray S,

Peterborough

Very warm and nice hotel. Excellent location and very friendly staff. The rooms are big and have more than enough space. Very clean and tidy!!! I was staying there with my family and all of us were really happy and had a great trip. I would definitely go back there again and would recommend it to everyone!!!!


Craig B,

Edinburgh

Cannot fault this hotel at all. Very comfortable stay, highly recommended!


Pauline L,

Toulouse

In a very good place of Edimburgh (near Haymarket, at 15 min to walk of the City centre), Piries Hôtel is a very nice hotel with an excellent service, employed people are very sympathetic. we spend a very good week.


James,

Glasgow

My husband and I booked the Piries Hotel Friday 3 March till Sunday 5 March - 2nd time at this hotel - quick check in - lovely staff and we were upgraded to a Junior Suite. Lovely large room to the front of the hotel. Hotel convenient for bus, train and tram. Overall a fantastic stay, will be back.


Gabi A,

My boyfriend and I stayed here for 2 nights on October 12 & 13th 2017. The room was clean and roomy. Though all of the staff we met during our stay were ever so helpful, friendly and accommodating, one person in particular stood out. That person was Cristina, she went above and beyond to make sure our stay was nothing less than perfect. Thank You Cristina for everything.


Kim M,

Edinburgh

I was only staying in Edinburgh for one night (on route to the airport) but I couldn't haven't picked a better hotel for that one night.

The hotel doesn't look like much from the outside, it shares the street with homes and other guest houses but does have a large sign so it's easy to spot. At the road end, two minutes from the hotel, there is a bus stop to get you right into the city and on the other side is the stop for the Lothian Buses 100 Express Airport Link.

After arriving outside the hotel and before I had even stepped in the door I received a helping hand with my suitcase up the steps from a kind member of staff. The same gentleman explained where to check in but he noticed there was a queue and asked if I just wanted to drop off luggage, which I did, so off he went to get some tags and that was me ready to head back into the city. Arriving back the same evening a different member of staff was at the desk but he was just as helpful as the first. He got the room sorted, took my details and was very polite when I asked for some help regarding public transport.

I was in room 21 which is on the second floor, (there seems to be no lift so heavy luggage could be difficult to get up and down) and was extremely surprised when I opened the door to a small but well decorated and high quality looking room. The bathroom was again small but in no way bad, it looked newly done, was clean and they provided basic toiletries. The tea tray was well stocked, extra pillows and plenty towels were already available in the room without asking at reception - but even if I had had to ask, I doubt it would have been of any bother. Wifi is available as an extra charge, if I remember rightly it goes from an hour to four hours and is pretty well priced. It cost £5 for four hours but it's not consecutive hours, you log on and off so can use the four hours over a few days if you wanted to. I didn't eat here, the cafe area looked small but was busy both on the morning of checking in and on the morning of checking out.

All in all a lovely little place that is well worth the money, in fact I stayed in Edinburgh the week previous and paid a lot of money for a well known hotel and received much worse quality and service there! If I ever need a little hotel close to the city centre and/or the airport I will be booking with The Piries.


Mariana,

Southampton

Everything was really good. The staff were friendly and the room was very comfortable. The price was good and the hotel is located close to the centre and bus stops. The breakfast was well served and with a great variety of food.


Alison F,

Glasgow

The Room was very spacious and comfortable. The breakfast was excellent with plenty of choice. The hotel is centrally situated 2 min walk from Haymarket Station. We will definitely return. The staff are very friendly and helpful.


Derek,

Edinburgh

Booked this hotel as i needed to be near the Hilton and hay market station,very nice hotel in a good location,staff very friendly and rooms clean and comfortable.Would definitely stay here again.The hotel is only 3 minutes walk from hay market station and there is lots of bars nearby.


Binkymalinky,

Milton Keynes

This is my second visit to this hotel. Both times we have been made to feel very welcome and the rooms are well presented, clean and comfortable.

It is a good location for Edinburgh city centre if you don't mind a bit of a walk.

The breakfast is a little basic, but I would happily recommend this hotel to my friends.


Terra S,

We stayed in a clean and cozy little room on the second floor that had a shower. The hotel staff was very helpful and the 24 hrs reception is a big plus, considering our plane was late. Airlink drops you off a 5 min walk from the hotel. It is really close to the Old Town, it took us 20 mins to walk up to the castle. After check-out they offered to watch our luggage until we had to catch our bus to the airport. I think it was totally worth it, especially for this price. We did not book breakfast though as we preferred to eat out so no experience on that.

I would book a room here again, I do think it is a nice place.


Sarah C,

Visited this week for a two night break, no complaints whatsoever. We arrived early at 11.30 to ask if we could leave bags and check in later, as our room was ready we were able to check in right away. Our room was on first floor at the back, very comfortable and we had an excellent sleep. Breakfast was very good with plenty of choice for a continental service. During our stay we found all staff to be friendly and most helpfully, if returning to Edinburgh we will definitely return to this hotel.

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